Two Words Sales People Need to Use More Often

Nov 19

I am often contacted by people seeking advice, and in most cases, I am more than willing to provide a few words of feedback to help with a particular problem. In some situations, I will ask someone in my network to also provide their insight especially if it is a problem I can’t help with.

However, one thing surprises me.

The majority of people requesting the advice seldom say please and even fewer say thank-you.

Don’t get me wrong…I’m not soliciting praise or demanding recognition. But, please and thank-you are two words that are appreciated by people.

Here are a few scenarios to consider.

When you call a new prospect do you say, “Could you please connect me with Mr. Big?”

Do you thank an executive assistant, receptionist or gatekeeper when they connect you with the person you are calling?

Do you say please when you asking someone for a favor?

Do you thank the person in your company who drops everything to help resolve a problem with a prospect or customer?

Do you include the word please when asking for help?

Do you thank friends, family, colleagues or customers when they refer business to you?

Do you thank your boss for his or her feedback and direction?

Please and thank-you can go a long way in helping you stand out from your competition. In the upcoming week look for every opportunity to use these two words and watch how people respond.